ScalpGlide.com Online Store Terms and Conditions
- General Provisions
- 1.1 Identity of the Seller: The online store ScalpGlide.com is operated by Websitters Sp. z O. O. VAT PL8992915384 Aleksandra Hercena nr 10 50-453 Wrocław
- 1.2 Scope and Acceptance: These terms and conditions govern the use of the ScalpGlide.com online store and form the basis of all sales agreements made through the store. By placing an order, the customer agrees to be bound by these terms.
- Terms of Use
- 2.1 User Registration and Account Security: To make a purchase, users must register and create an account. Users must ensure that their account details are complete, accurate, and updated regularly.
- 2.2 User Conduct: Users are expected to use the online store responsibly and refrain from any form of fraudulent activity, misrepresentation, or any action that could harm the reputation or operation of the store.
- Offer and Conclusion of the Contract
- 3.1 Product Descriptions: All products listed are described as accurately as possible. However, slight variations in color, size, or design may occur.
- 3.2 Contract Formation: A contract is considered formed when the customer's order is explicitly accepted by ScalpGlide.com, typically through an order confirmation sent via email.
- Prices and Payments
- 4.1 Pricing: The prices displayed are in euros, inclusive of VAT but exclusive of shipping costs. Prices are subject to change without prior notice.
- 4.2 Payment Methods: We accept various payment methods, including credit/debit cards and online payment systems. All transactions are secure and encrypted.
- Shipping and Delivery
- 5.1 Delivery Areas: We deliver to multiple countries across Europe. Some geographic restrictions may apply.
- 5.2 Delivery Times and Charges: Estimated delivery times and shipping charges will be provided at checkout. These may vary based on destination and package size.
- Right to Withdraw from the Agreement
- 6.1 Withdrawal Rights: Customers have a 14-day withdrawal period from the receipt of goods to cancel their purchase without reason, in line with consumer protection laws.
- 6.2 Effects of Withdrawal: Upon withdrawal, all payments received, including shipping costs (except additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), will be reimbursed.
- Complaints and Returns
- 7.1 Complaints Procedure: Customers can submit complaints about products that are defective or not as described. Such complaints should be communicated to our customer service team via hello@scalpglide.com or use our form https://scalpglide.com/refund-request/.
- 7.2 Return Policy: Products must be returned in their original condition, with all tags and packaging intact. The customer is responsible for return shipping costs, unless the return is due to a faulty product.
- 7.3 Refund Process: Refunds are processed within a specified number of days upon receipt of the returned item and are issued to the original method of payment.
- Data Protection
- 8.1 Privacy Policy: Personal information collected through ScalpGlide.com is used solely for processing orders and is protected in accordance with our privacy policy and GDPR regulations.
- Final Provisions
- 9.1 Dispute Resolution: In case of disputes, efforts will be made to resolve the matter amicably. Failing resolution, disputes will be subject to the jurisdiction of the Polish courts.
- 9.2 Amendments to the Terms: ScalpGlide.com reserves the right to modify these terms and conditions at any time. Changes will not retroactively affect existing contracts.
